Privacy Policy
This Privacy Policy explains how Heritage Trails processes personal data in connection with its website, booking inquiries, and guided culinary and market tour services.
GDPR Basis
Under the GDPR, we rely on lawful bases such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, and our legitimate interests in operating and improving the website and services. Where consent is required, it is requested separately and may be withdrawn at any time without affecting prior processing.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related processing carried out from France.
GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a structured form where applicable. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal retention duties, contractual necessity, or the rights of others.
Contact Information
Subject to applicable law, you may have rights to access your personal data, request correction of inaccurate information, ask for deletion in limited cases, object to certain processing, and request restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing. You may also raise concerns with the competent data protection authority.
To exercise your rights, provide enough information for us to identify the relevant data and understand the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully granted, we will explain the main reason where permitted by law.
We keep personal data only for as long as needed to handle inquiries, manage bookings, provide the requested service, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer needed, we delete it or anonymize it where this is appropriate and technically feasible.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we process personal data, we will take reasonable steps to make the update visible through the website or other appropriate communication channels.
Purposes of Processing
We use personal data to respond to inquiries, manage date and group requests, collect and review dietary information, confirm venue availability, finalize routes and tastings, process booking payments, coordinate meeting-point check-in, deliver guided tasting walks, provide guide-language confirmation, and send practical service communications. We also use data to maintain records, prevent misuse, improve website performance, and meet legal and accounting obligations.
Service Partners
Where a booking requires coordination with venues, guides, or other service partners, we may share limited personal data needed to confirm availability, arrange the route, or deliver the requested experience. We do not authorize partners to use the data for unrelated purposes, and they are expected to handle it consistently with their own legal obligations.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of Heritage Trails, our guests, or others. We may also share limited information with payment, hosting, communication, or administrative service providers acting on our instructions.
Personal Data Collected
We may process identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, group size and date requests, communication records, meeting-point and route preferences, and technical data such as device and usage information. Where relevant, we also process information needed to confirm guide language, route suitability, and the practical organization of a private culinary route or guided tasting walk.
Sources of Data
We collect personal data from booking or consultation requests, email or phone communications, payment-related interactions, and information provided during route planning or check-in. We may also receive limited technical data automatically when the website is used, and operational information generated during the handling of a booking, such as confirmation status or service notes.
Types of Cookies
We may use strictly necessary cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make decisions with legal or similarly significant effects.
Cookie Controls
You can usually block or delete cookies through your browser controls and, where available, adjust cookie preferences on the site. If cookies are disabled, some functions may not work as intended, including form handling or preference storage. Cookie settings do not affect processing that is necessary for the operation of the website or for security purposes.